Returns and Refunds

Last updated: 27 July 2026.

Every photo sold here was previewed by you before payment: the exact crop, with every measured requirement listed. That shapes what is fair on both sides.

When we refund in full

• The file is defective — it does not open, or it does not match the preview you approved in crop, size or resolution.
• Our measurement was wrong. If an issuing office rejects your photograph for a requirement this site marked as passed — head size, eye position, or another measured figure — tell us which requirement the office named. We keep the measurements for every job and will check them; if our figure was wrong, you get a full refund.
• You were charged and nothing was delivered and we cannot deliver it on request.

When we do not refund

• Change of mind after the files have been delivered. Each file is produced for one photograph of one person and has no resale value to us.
• Rejection for something no software measures — for example a photograph of the wrong person, heavy retouching, or a requirement the office applies that is not part of the published specification shown on the document page.

How to ask

Email the address below within 30 days of purchase with your order number and, for rejections, the requirement the office named. There is nothing to send back — there is no physical product. We answer within 14 days; refunds go to the payment method you paid with.

Your statutory rights, including any consumer withdrawal rights that apply to digital content in your country, are unaffected by this policy.

Questions about this page: softlicensingltd@gmail.com.